Randolph Warranty

Lifetime Warranty
Purchasing a pair of Randolph glasses is the beginning of a lifelong relationship. We care about service at every point of contact and stand behind our product with a promise to repair or replace any broken solder joint for the lifetime of the frame or any manufacturer cause-related defect. We wouldn’t have it any other way.
 
That means that Randolph Engineering, Inc., at its option, will repair or replace any broken solder joints on its metal frame eyewear throughout the lifetime of the product. Randolph Engineering, Inc. warranties its eyewear against breakage caused by defects in materials or workmanship for one year from the date of consumer purchase and, at its option, will repair or replace any such eyewear without charge during that period. Scratched lenses are considered a result of normal wear, and are not covered under warranty. For these cases, we have developed a repair program through which new lenses can be ordered upon availability.
 
For warranty service work, simply send your Randolph Engineering product together with proof-of-purchase date and prepaid return postage to:
 
Attn: Customer Care
Randolph Engineering, Inc.
26 Thomas Patten Drive
Randolph, MA 02368
USA
 
Randolph Engineering, Inc. will pay the return postage and effect repairs or replacement, at its option, without charge if within warranty coverage time period within the continental United States. If outside of the USA, you are responsible for your shipping fees.
 
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED ON THE FACE HEREOF. Any consumer warranties of merchantability or fitness for a particular purpose which are not disclaimed under the foregoing language are conditioned on normal consumer use and do not cover damage which occurs beyond the point of manufacture, or failure which results from alteration, accident, misuse, abuse, neglect, or improper maintenance. RANDOLPH ENGINEERING, INC. WILL NOT BE LIABLE FOR THE PROMISES OF OTHERS IN THE COURSE OF SALES TO CONSUMERS.
 
TO THE EXTENT ALLOWED BY LAW, CONSUMER WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE NOT DISCLAIMED UNDER THE FOREGOING LANGUAGE DO NOT EXTEND AFTER THE PERIOD OF ONE YEAR FROM THE DATE OF CONSUMER PURCHASE.
 
YOUR STATE MAY GIVE SPECIFIC CONSUMER RIGHTS SUPERSEDING THOSE CONTAINED HEREIN.

Repair Policy
Randolph products are engineered to last a lifetime. In order to keep your eyewear at top performance, we offer a repair service for those repairs not covered under our warranty (scratched lenses, for example). Please send the product to us. After evaluation, we will call you to discuss what we have found. If the defect is deemed covered under warranty, which is defined as a manufacturer defect, we will cover the cost of all work related to repairing or replacing your product and will waive the $20 processing fee. If your product is determined to be damaged as a result of standard wear and tear, we will charge a $20 processing fee which includes labor and shipping and advise what any additional repair costs will be.
 
To send your Randolph Engineering product for repair:
 
Please send your product to:
Attn: Customer Care
Randolph Engineering, Inc.
26 Thomas Patten Drive
Randolph, MA 02368
USA
 
Inside the package, please include the following:
 
Full Name
Street Address
Telephone Number (should we need to contact you)
Email address (if applicable)
Brief description of the problem or service you are requesting
Packing slip you received with your product or copy of the original receipt
All repairs not covered under warranty require a $20 processing fee.
Tune-Up Service
We also provide a tune-up service with a $20 processing fee for any Randolph eyewear product, which includes a frame fit adjustment, full cleaning, and change of nose pads. We will also do a full evaluation on your glasses and make any repair recommendations that may be needed.
 
If you have any additional questions about refunds, exchanges, or repairs, please call Customer Service for more information: 800-541-1405 (toll-free in USA) or 781-961-6070.