Returns

IN GENERAL, Sky Optics Sunglasses will try are utmost to assist you if you have a problem. Most manufacturer defects and warranty issues will be handled by each sunglass company directly through their warranty programs and customer service.  

In general, standard sunglasses you buy from us can be returned within 14 days for a full refund of the cost of the sunglasses (minus shipping and handling outside the continental USA). This excludes special order items or customized sunglasses.  Details and exceptions can be found in the Returns Details. Items must be in new condition.

Incorrect or Damaged Sunglasses: If you received a shipment with incorrect or damaged merchandise, please contact us right away via our contact page, phone or by email at SkyOpticsUSA@gmail.com and we will take care of your issue immediately.

Prescription Sunglasses: All Prescription lenses are custom made for you and are billed prior to processing.  If you need to change your order please contact us immediately.  "Redo's" will be done according to each company’s guidelines.

• As a minimum, if the lens have been started, there is a 50% charge for changes or cancellations. Each brand has different rules.
• Lab error - 100% credit and we will redo the glasses (all brands have similar redo procedures)

Returning Items: If you need to return an item to us, please email the information below to SkyOpticsUSA@gmail.com. Subject: “return item”.  Further Questions: 717 288-7727.  

Required Return Information

• First and Last Name (from purchase)
• Airline Employee number (if applicable)
• Contact number and Preferred Email address
• Store or online purchase
• List of item(s) to be returned (name & Model #)
• Reason for return/comment
• Can this item be exchanged? Yes/No 

RETURNS ADDRESS:
Sky Optics Sunglasses
C/O Returns
24 North Beaver St
York, PA 17401

If you have questions on the return policy, please use our contact page or email us at SkyOpticsUSA@gmail.com and we contact you as soon as possible.